Montana Diabetics Need to Check This App Immediately

Montana Diabetics Need to Check This App Immediately

For those that are afflicted with diabetes, managing blood glucose and insulin is imperative to keeping healthy.  With technological advancement in recent years, automated insulin delivery systems that reduce the burden of diabetes management have been a boom.

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But a recent recall concerning those delivery systems could be the reason you are experiencing problems.  Especially for those that use the I-phone and the Tandem Diabetes Care system.

Recall Issued in March, But Problems Persist with Diabetic App

In a release this week from the Food and Drug Administration, Tandem Diabetes Care updated the original recall from March 2024 for the t:connect mobile app for the I-phone.

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Users of the mobile app experienced a rapid depletion of battery power for the insulin delivery system.  According to the FDA, "This battery depletion can result in the pump shutting down sooner than expected which some customers have continued to experience following the release of version 2.7.1 of the app in March."

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If you have questions or concerns regarding this recall, you can contact the Tandem Diabetes Care Technical Support Team 24 hours a day, 7 days a week at techsupport@tandemdiabetes.com or (877) 801-6901.

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Tandem Diabetes Care also offered the following for those that are using the app with an I-phone:

1. Continue using your Tandem pump and t:connect mobile app as described in the User Guide:
   
   1. Charge the pump for a short time every day (10 to 15 minutes) to avoid frequent full battery discharges.
   2. Monitor pump battery levels closely to ensure the pump is at or near full charge before going to sleep to help prevent pump shutdown.
   3. Always carry back-up supplies.
2. If a low battery alert is received, Tandem strongly recommends charging the device as soon as possible.