Did you receive multiple Great Falls Utility Bills?

Turns out, you're not the only one.

A printing glitch has led to an unusual occurrence among city utility customers this week.

Some residents have found themselves possessing duplicate bills sent to them through the mail.

But Don't Worry!

To clarify any concerns, the city administration wants to assure all affected customers that their accounts have been billed only once, and there is no need to worry about being charged twice for the same services.

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This discrepancy arises solely from a printing error that caused identical bills to be dispatched twice, each enclosed within a separate envelope, a situation the city has thoroughly verified.

In light of this unusual situation, the city requests the cooperation of those who have received duplicate bills.

They are urged to contact the city utilities customer service line at 406-272-7660.

Why Two Bills Were Sent Out

The reason behind this request is twofold: firstly, the printing company responsible for the error is actively investigating the issue to prevent any recurrence, and secondly, city staff is keen on compiling a comprehensive list of customers affected by the duplication.

Additionally, should you have any inquiries concerning your account balance or require assistance accessing the city's payment portal to review your utility account, you are encouraged to contact the utility customer service line mentioned above.

Your satisfaction and peace of mind are of utmost importance to the city, and they are committed to resolving any concerns you may have during this time.

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